Our Policies
Clear and transparent information to help you plan your سفر with confidence.
Booking Policy
Booking Confirmation
Bookings with Cinnamon Holidays Safaris are confirmed once a 30% deposit of the total tour cost has been received.
Upon confirmation, a booking acknowledgment and itinerary details will be shared with the client.
Availability
Accommodation
Permits (e.g., gorilla trekking)
We recommend booking in advance, especially during peak seasons.
Payment Policy
PaymentSchedule
30% deposit to confirm booking
70% balance payable 30 days before travel
Accepted Payment Methods
Bank transfer
Mobile Money
Secure online payment
Variable Costs
Prices may change due to:
Park fee adjustments
Government taxes
Fuel price changes
Clients will always be informed in advance.
Cancellation Policy
Cancellation by Client
More than 30 days before travel
Refund minus administrative fees
15–30 days before travel
50% refund
Less than 15 days
No refund
Non-Refundable Items
Some services (e.g., gorilla permits) may be non-refundable as per government regulations.
Cancellation by Company
In rare cases where Cinnamon Holidays Safaris must cancel a tour:
Clients will receive a full refundOr
Option to reschedule
Responsibilities Policy (Terms & Conditions)
Our Responsibility
Cinnamon Holidays Safaris acts as a tour operator coordinating services including:
Transport
Accommodation
Park access
Travel Requirements
Clients are responsible for:
Valid passports
Visas
Vaccinations (if required)
Travel insurance
Health & Safety
Clients are requested to inform us of any:
Medical conditions
Dietary requirements
Special needs
Conduct
Clients are expected to:
Be respectful
Follow guide instructions
Observe wildlife safety rules
Privacy Policy
Information We Collect
We may collect:
Name
Phone number
Travel preferences
How We Use Information
Your information is used to:
Process bookings
Communicate tour details
Improve our services
Data Protection
We do not sell or share personal data with third parties except where necessary to deliver your travel services.
We take reasonable measures to protect your personal information.